Thank you for your recent order with TheDutchNest.
To resolve this issue as quickly as possible, we kindly ask you to follow the steps below:
Check the packaging:
Sometimes, smaller parts may be overlooked in the packaging. Please check if they are in the corners or other parts of the package.Make a list:
Write down the missing parts so that we know exactly what is missing. The part number can be found in the manual.Contact us via chat:
Follow the questionnaire in the chat.
Once we have received this information, we will take immediate action to send the missing parts to you. We aim to resolve this within 3 days.
If the parts are not available individually, you have two options:
You can receive compensation for the missing parts.
You can exchange your product for free. Report your order as a return and indicate that you would like to receive a new one. You will receive the return labels by email, and once your package is at a nearby PostNL point, we will send you your new product.
We appreciate your patience and understanding in this matter. Again, we apologize for the inconvenience. If you have any further questions or comments, please don’t hesitate to contact us.